Privacy Policy

Last Updated: October 26, 2023

1. Who We Are

AgileWeb Custom Systems Innovations Ltd. is a Kenyan-owned software company. We design custom systems, deliver 24/7 support, and protect digital infrastructure with cutting-edge security solutions. Our website is agilewebinnovations.co.ke.

2. Information We Collect

We collect information you provide directly to us (e.g., your name and email when you contact us), data generated by your use of our services (e.g., IP address, browser type), and data from third-party integrations when applicable.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services.
  • Respond to your comments, questions, and support inquiries.
  • Analyze usage and trends to improve user experience.
  • Send you technical notices, updates, security alerts, and administrative messages.
  • Ensure the security of our platform and comply with legal obligations.

4. Legal Basis for Processing

We process your data based on contractual necessity (to provide you services), legitimate interest (to improve our services and for security), your consent (where you have given it), or legal obligation.

5. Sharing and Disclosure

We do not share your personal information with third parties except as described in this policy. We may share information with service providers and legal entities only when necessary and under strict confidentiality agreements.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies help us analyze our web traffic and improve our website. You can control the use of cookies at the individual browser level.

7. Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, or to comply with our legal obligations. You can request deletion of your data at any time.

8. Your Data Rights

You have the right to access, correct, delete, or restrict the processing of your personal data. To exercise these rights, please contact our Data Protection Officer at privacy@agilewebinnovations.co.ke.

9. Data Security

We implement robust technical and organizational security measures, including encryption, access controls, and regular security audits, to protect your information from unauthorized access, alteration, or disclosure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our platform or by sending you an email notification.